Here we answer the most frequently asked questions from our customers. If you don't find the answer to your question, please don't hesitate to contact us through our contact form.

SHOPPING

How do I make an online purchase?

Choose the products you like and add them by clicking "add to my cart," making sure the size and color you've selected are correct.

You'll always know the number of products in your cart and their total cost (excluding shipping, which will be added at checkout) by clicking the "cart" icon in the upper right corner, or in the navigation bar at the bottom of our app.

When you're finished, review the products you've selected, check the total of your order, and complete your purchase by clicking on “Proceed to checkout.”

When proceeding to checkout, fill in the requested information (necessary to process your order). In the shipping and payment sections, we explain the available payment methods in your country.

Once the process is completed successfully, you will receive an email confirming your purchase and order reference.

How can I make sure I've completed my purchase correctly?

Once you have made your purchase, you will immediately receive an order confirmation email. If you do not receive it, we advise you to contact us so we can confirm that your purchase was successful and resend the confirmation. Once your order is with the carrier, we will send you an email notification. The shipping company responsible for delivering your order may also contact you via email, phone call to inform you of the approximate delivery date.

Can I check the status of my order?

Yes, you can do so in several ways: from the confirmation email by clicking on "track your order". If you are registered, you can also view the status of all your orders in the "My Account" section under "Orders."

Can I cancel my order if I no longer want to receive it?

You can cancel your order within one hour of purchase confirmation. If your order is already in our warehouse's preparation list, you will not be able to cancel it.

The order cancellation feature may be disabled on occasion. If you need to cancel your order, you must contact our customer service department, and we will confirm whether or not it can be canceled.

Product Availability

All orders are subject to product availability. Occasionally, there may be difficulties in supplying products or items may be out of stock. If this happens and we are unable to provide the product, we will send you an email informing you of the issue and refund the full amount of the unshipped product.

Is an online purchase secure?

All transactions done on choirlover.com are secure. Payment is secured by the partners in charge of managing the financial transaction. An SSL encryption system is in place to protect personal data and payment information. In addition, Choir Lover makes a commitment to you not to save any credit card information.

Why was my order/Item cancelled?

Orders can be cancelled when the order is abnormal (for example, the order does not meet the standard terms and conditions, an inaccurate delivery address, placed by a customer with whom there is an outstanding or previous dispute or an order that exceeds the order thresholds). Orders are intended to be sold exclusively to end buyers for their personal needs and are not intended for resell or commercial purposes. If commercial activity is suspected, orders can be cancelled.

Why was my payment refused?

Please kindly contact your payment service in case your payment is declined or cancelled.

PRODUCT

Are the product photos accurate?

We strive to ensure that the images and colors of our products are as realistic as possible. However, many factors beyond our control can affect their appearance, such as your monitor's color calibration. If you have any questions about our products, please contact us.

What sizes are shown on the website?

All sizes shown are continental US sizes. You can view our size guide on the product page.

SHIPPING

Shipping costs

You can view shipping costs after selecting your products by clicking on the shopping cart and choosing your delivery zone.

Taxes and customs duties are not included in the price of the products or the order. The carrier may collect customs fees upon delivery, in accordance with current regulations, which will be the responsibility of the customer.

How are shipments made?

Deliveries will be made from FedEX, DHL etc.
Once your order is with the carrier, we will notify you via email. From there, you can track your package.

For security reasons, we do not guarantee delivery to P.O. boxes, hotels, aparthotels, residences, tourist apartments, transport agencies, logistics platforms, or similar locations.

It is important that you provide us with a contact phone number where we can reach you so that the transport agency can manage the delivery in case any issues arise.

Remember that it is the customer's responsibility to enter all the information correctly. If this is not the case, Choir lover will not be responsible for any delivery delays.

Which countries do you ship to?

You can find the list and access the purchase page for each country.

What is the delivery time?

Standard delivery times are 10 to 15 business days to all destinations.

If your order is going to take longer than this, we will communicate any delays. During sales, promotions, and special campaigns, deliveries may be longer or delaye. Any delays in delivery could be due to various reasons, including unforeseen circumstances, force majeure, and if the delivery area is located in rural or remote areas.

Saturdays, Sundays, and public holidays are excluded from delivery times. National, regional, and local holidays are observed, as well as those of the market where our warehouse/logistics center is located.

For further assistance, you may also contact us.

What should I do if I receive a faulty item?

If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 5 business days of receiving the order.

Can I return a purchase?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Items must be in their original condition - unworn, unwashed or unused. Any item returned not meeting these conditions will automatically be shipped back to the customer with no return granted. Please see our Return rules summary page for more information.